Shipping policy
SHIPPING POLICY
Last updated: 11 September 2026
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SHIPPING ORIGIN
All orders are dispatched from Germany by:
Johannes Meyer
trading as Son of the River
Kirchweg 1b
37308 Heilbad Heiligenstadt
Germany
Email: info@sonoftheriver.com
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SHIPPING DESTINATIONS
We currently deliver to the countries and regions available for selection during checkout.
If a country or delivery address cannot be selected during checkout, we are currently unable to deliver to that destination.
Any applicable delivery restrictions will be displayed before the order is submitted.
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SHIPPING COSTS
Shipping costs are displayed during checkout before the customer submits the order.
The applicable shipping cost may depend on the delivery destination, order value, parcel size, weight and selected delivery method.
Any free-shipping offer or reduced shipping rate applies only under the conditions displayed in the online store or during checkout.
For deliveries outside the European Union, additional customs duties, import taxes or handling charges may be imposed by the destination country. Unless expressly collected during checkout, these charges are not included in the product price or shipping cost and must be paid by the recipient.
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PROCESSING OF IN-STOCK ORDERS
In-stock orders are normally prepared for dispatch within 2–4 business days after the order has been confirmed and payment has been received.
Business days are Monday to Friday, excluding public holidays applicable at our place of business in Germany.
Orders placed during weekends or public holidays will be processed beginning on the next business day.
During product launches, seasonal promotions or periods of unusually high demand, processing may take longer. If a material delay occurs, we will notify the customer without undue delay.
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ESTIMATED DELIVERY TIMES
After dispatch, the following delivery estimates generally apply:
Germany: approximately 2–5 business days
Other European Union countries: approximately 4–10 business days
Delivery times for any additional destinations will be displayed during checkout or communicated in the order confirmation.
Processing time and carrier transit time are separate. The total expected delivery time consists of the processing period plus the applicable carrier transit time.
Delivery estimates are not guaranteed delivery dates unless expressly identified as such. The customer’s statutory rights in the event of delayed delivery remain unaffected.
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PRE-ORDER PRODUCTS
Products that are not available for immediate dispatch will be clearly identified as “Pre-order” or by a comparable notice.
The expected dispatch date, delivery date or delivery period for a pre-order will be stated on the respective product page.
The delivery information displayed on the pre-order product page at the time the order is placed applies to that order.
Production schedules, inbound transportation or other circumstances may cause the expected delivery period to change. If we become aware of a material delay, we will notify the customer without undue delay and provide an updated expected dispatch or delivery period.
A delay notification does not restrict the customer’s statutory rights or right of withdrawal.
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ORDERS CONTAINING IN-STOCK AND PRE-ORDER PRODUCTS
An order containing both immediately available products and pre-order products may be shipped together once all products are available or divided into separate deliveries.
The applicable delivery arrangement will be indicated during checkout, on the product page or in the order confirmation.
If we divide an order into separate deliveries on our own initiative, the customer will not be charged additional shipping costs.
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ORDER CONFIRMATION AND TRACKING
After placing an order, the customer will receive an order confirmation at the email address provided during checkout.
Where tracking is available, a shipping confirmation containing the tracking information will be sent after the parcel has been handed over to the carrier.
Tracking information may require some time to become active after the shipping confirmation has been sent.
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DELIVERY ADDRESS
Customers are responsible for checking that the name, street, house number, postal code, city and country entered during checkout are complete and correct.
If an address needs to be corrected, the customer should contact us as soon as possible at info@sonoftheriver.com. We cannot guarantee that an address can be changed after an order has entered the dispatch process.
If a parcel is returned because the customer supplied an incorrect or incomplete address or failed to accept or collect the parcel, we will contact the customer. Where legally permitted, reasonable additional costs caused by a renewed delivery may be charged if the failed delivery was attributable to the customer.
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PARTIAL DELIVERIES
We may make partial deliveries where this is reasonable for the customer.
A partial delivery initiated by us will not result in additional shipping costs for the customer.
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LOST, DAMAGED OR DELAYED PARCELS
For consumers, the risk of accidental loss or damage generally remains with us until the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.
If a parcel arrives visibly damaged, is incomplete or appears to have been lost in transit, please contact us without undue delay at info@sonoftheriver.com and provide:
– the order number;
– a brief description of the issue; and
– photographs of the parcel and product, where available.
Reporting transport damage to the carrier may help us process the matter more quickly. Failure to report damage directly to the carrier does not restrict the customer’s statutory rights.
We will review the shipment and, where appropriate, contact the carrier. Statutory rights concerning defective, damaged or undelivered goods remain unaffected.
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DELIVERY DELAYS
Occasional delivery delays may occur because of carrier disruption, customs processing, severe weather, public holidays or other circumstances outside our immediate control.
If delivery is materially delayed, customers may contact us at info@sonoftheriver.com.
Nothing in this Shipping Policy limits the customer’s statutory rights regarding delayed or failed delivery.
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RETURNS AND WITHDRAWALS
Information about returns and the statutory right of withdrawal is provided separately in our Right of Withdrawal Policy and Refund Policy.
Products should not be returned without following the instructions contained in the applicable return or withdrawal information.
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CONTACT
For questions concerning shipping, delivery or tracking, please contact:
Johannes Meyer
trading as Son of the River
Kirchweg 1b
37308 Heilbad Heiligenstadt
Germany
Email: info@sonoftheriver.com